Our setters call and text every lead until they answer
Under the FCC's rules, autodialed or prerecorded telemarketing calls and texts to cell phones need prior express written consent, and the FCC confirmed in 2024 that a cloned or AI voice counts as an artificial one. A number on the Do Not Call registry can be called only with the person's signed written permission or within an established business relationship, 18 months after a purchase or three months after an inquiry, and that relationship ends the moment the person asks you to stop. Florida, Oklahoma and Maryland add an 8 a.m. to 8 p.m. window for solicitation calls and a cap of three in 24 hours on the same subject.
The fix. Put a separate, unchecked consent box on every form that names your company and says calls and texts may be automated, and store the timestamp and the exact wording. Scrub lists against Do Not Call, schedule follow-ups between 8 a.m. and 8 p.m. in the lead's time zone with no more than three attempts in any 24 hours, and honor a stop request on every channel. That schedule meets the three states above; it is not a nationwide safe window. None of this is legal advice; have counsel check each state you sell in.