A customer handing over a fridge, a TV or a mattress often asks where it ends up. The honest answer depends on federal and state rules most home services never meet, and each one changes what your site can safely promise.
Fridges, freezers, window units and dehumidifiers. Between 11 and 13 million household fridges, freezers and other refrigerated appliances are retired each year, by EPA’s estimate. Under Section 608 of the Clean Air Act, the final disposer is responsible for recovering the refrigerant. If someone other than the final disposer recovers it, EPA requires a signed statement with that person’s name and address and the date. So a hauler passing appliances along needs either the refrigerant recovered with paperwork to match, or a final disposer who does the recovery. Recovering refrigerant from small appliances holding five pounds or less in the waste stream does not require Section 608 certification, but PCBs, mercury and compressor oil must still be removed before disposal, and intentional venting is prohibited. Some municipalities will not pick up an appliance until its refrigerant is out.
Electronics. The Electronics Recycling Coordination Clearinghouse counts 25 states plus DC with e-waste laws. Its compilation lists landfill bans on electronics in 14 states and DC, among them California, New York, Illinois, Pennsylvania and New Jersey. Lists change, so check your state agency before naming a rule on your site.
Mattresses. The Mattress Recycling Council runs statewide programs in California, Connecticut, Oregon and Rhode Island, and says it recycles 2 million mattresses a year. Where a program exists, a mattress page that mentions it answers the question before the customer asks.
What many haulers leave behind. EPA names paints, cleaners, oils, batteries and pesticides as household products that need special care at disposal. If you do not take them, say so on the booking page rather than at the curb.
Construction debris. EPA put construction and demolition debris at 600 million tons in 2018, more than twice the municipal solid waste generated that year, with demolition accounting for over 90% of it. Cities regulate who carries it: New York City’s Business Integrity Commission licenses trade waste haulers and runs separate registrations for construction and demolition work.
For marketing, that adds up to three things: a page that says where each kind of item goes, item pages that name the rule in your state, and paperwork you can produce if a customer or an inspector asks. It reads as more trustworthy than “eco-friendly” on the truck door, and it is true.