Book the right jobs when the crew is full
Peak season with a crew you cannot grow. How we bid for the work worth having, protect the answer rate, and book the shoulder months while it is busy.
Price AI work before support eats the margin
Where the hours really go on a white-label AI account, what generates the support tickets, and a pricing shape that survives the second year of delivery.
What we stopped letting the phone agent do
After more than a year of AI agents answering real calls: the work they handle well, the jobs we took back off them, and the numbers we judge them on.
Budget the answering layer against a missed call
Budget season. What an AI answering layer costs once you count all six lines, and what a year of transcript review changed in the brief we write.
Where agency margin sits after the remedies
The search remedies landed on the 2nd and the platforms keep automating. What actually changes for a local client, and where agency margin lives now.
The reviews rule lands Monday. Fix the offer
The FTC rule takes effect on the 21st and AI is arriving as a bundle in the platforms. What to take out of an agency offer, and what to add.
Voice AI is in our CRM. How we set one up.
GoHighLevel shipped Voice AI last month. The build we run for a front desk, what we let the agent say, and what we route straight to a person.
Heat wave week: capacity and the calls you miss
The first hot stretch breaks the phone before it breaks the schedule. What answer rate really costs, and where an AI agent helps a service company.
What an AI receptionist can and cannot do
OpenAI shipped custom GPTs and AI phone demos are everywhere. What an AI front desk handles well today, what it cannot, and where we would start.
Turn the reading into a plan for your business.
Tell us about your business and your area. We will show you where you stand and which of this applies to you first.